1. The product is defective or damaged, and it cannot be used in its normal capacity

2. The wrong type, formula, or size of product was delivered

3. Product packaging that has been destroyed

Note

The object must not have been worn or tried on and must be brand new. The product must be returned in its original packaging and with all its accessories. If you receive the product after 7 days, the company maintains the right to return it to you. In such situations, the company reserves the right to return or refund products that are on sale (Stock Clearance).

Return method

Please see the return policy details below if you wish to return the merchandise to ensure that your returned item meets the return requirements. Please send a message to @madameloiuse to seek a replacement or return for a new product.

Check the return’s status.

After the company has successfully examined the returned product from you, the product exchange/refund process will commence. From the time the company receives the returned product, the product quality assessment process may take up to 7 business days. Our call center can be reached at +666 3227 6999.

Cost of return shipping

If the goods you received are inaccurate, damaged, or defective, the company will gladly accept its return by cash on delivery and exchange it at the address indicated in the order document without charge.

New product replacement

We will examine the merchandise and inspect the quality of your return as soon as we receive it. From the time the company gets the returned merchandise, the verification process will take approximately 7 business days. Following your consent to switch to a new product, the company will provide the new product to you within the stated time frame.

Policy on Refunds

The consumer will be refunded the entire value of the order. If the company is unable to locate a substitute or replacement for the original product that you ordered, you will be notified. You will be required to present documentation and accounting evidence in the event of a refund. It will take approximately 30–45 business days for the company to process refunds into your bank account, and you will be notified once a refund has been paid.

Note that the following documents are necessary for refunds:

1. A correct copy of your signature
2. A copy of your ID card, and a copy of the customer’s bank account page. The name on the bank account and the name on the order must be identical.

Contact us

If you have questions about this privacy statement web practice guidelines You can contact us at :

Triton Resources Company Limited (Head Office)

No. 60 Soi Pradit Manutham 19, Pradit Manutham Road

Lat Phrao Sub-district, Lat Phrao District, Bangkok 10230

Tax Identification Number 0105555069005

+666 3227 6999